FAQs


If your question hasn't been answered below, shoot us an email and we'll get back to you as soon as we can! cakesbysophie@outlook.com

How do I place an order with Cakes by Sophie?

Click on the 'Contact' tab and email us your enquiry. During busy weeks, there may be a 5 business day response time. Please make sure to include all the relevant details to make for a speedy ordering process!

What do I include in my enquiry?

Please include the date of your event, flavour request, amount of serves needed, colour scheme and design ideas.

Can I send in pictures of designs I like?

Sure! Once filling out your enquiry form, send your images as attachments. Please note we will only ever use images of another cake decorator's work as inspiration and will not replicate. We do not offer fondant-covered or kids character designs. Please scroll through the gallery and take a peek at our signature buttercream designs.

Is there a minimum order?

All orders have a minimum spend of $220.

How far in advance do I need to place an order?

Minimum notice required is two weeks. Though the recommended time is 4-6 months in advance to avoid disappointment.

What is your cancellation policy?

The initial deposit is strictly non-refundable. Once you have paid the balance in full, the balance (non-inclusive of deposit) can be refunded 21 days prior to the event. If cancellation falls in this 21 day period there are no refunds. This is due to preparation having commenced incl custom toppers, fresh flowers, ordering of ingredients and time.

Am I able to change my order?

Any changes should be communicated immediately, best before an invoice has been sent out. Major changes eg serving amount, flavour, custom topper, delivery, the shape should be adequate with 21 days notice, or minor changes eg colour of icing, placement of flowers will be adequate with 14 days notice. No changes will be accepted within 14 days prior to your event.

How do I pick up my order?

Pick up is in Narellan Vale 2567 NSW Australia. The address will be given once your order is placed. Pick up times are from 9-11am for the date scheduled.

How long can I store my order?

Cakes and cupcakes are best stored covered in the refrigerator for up to 5 days or kept in room temperature for up to 6 hours. Cookies can be stored in an airtight container at room temperature for up to 10 days.

Do you offer delivery?

Delivery is available for weddings only. Weddings include free delivery to venues in the Macarthur region or discounted fees to outer suburbs. Please include delivery requests in your initial enquiry and I'll be happy to provide a quote.

CONTACT 

LOCATION

Located in Narellan Vale, NSW.
Servicing the Sydney, Sutherland Shire, Illawarra and Southern Highlands region

ONLINE HOURS

Mon - Thurs :

9am - 4pm

CONTACT US

AFTER A QUOTE?

Shoot us an email hello@cakes-bysophie.com

We are no longer taking new orders. 
If orders recommence, it will be communicated on our social media accounts. Thank you.

Please include:

  • Date of your event

  • Amount of servings required

  • Flavour 

  • Detail (the more detail, the better)

  • Inspiration pictures
    P

Prior to sending through your enquiry, check out our gallery to see if your vision aligns with our signature textured buttercream style, 

It is also a great idea to check out our Price Guide and flavour options 

Please note: We are no longer offering novelty or fondant cake designs, only our signature textured buttercream and floral designs. 

There is a minimum spend of $500 per order.

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